customer service

Antonio Oliveira

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Title: President, Chief Executive Officer

Company: O&C Services, Inc.

Location: Sunnyvale, TX, United States

Antonio Oliveira displays professional prowess as the president and CEO of O&C Services, Inc., a search service and maintenance firm that provides assembly and construction services for the ceramic industry. Utilizing his expert ability in project management, Mr. Oliveira steers his company to expansion. He oversees 10 employees in the United States and an additional 200 in Portugal. He is putting the final touches on the headquarters in Dallas while maintaining an office in Tennessee. Additionally, he hires employees in the U.S., helps the general manager with final approval in Portugal, conducts business, and oversees budgets, sales and customer service.

Preparing for a career in business, Mr. Oliveira first earned a bachelor’s degree in mechanical engineering from the Instituto Superior de Engenharia de Coimbra. He continued at the University of Portsmouth to earn a master’s degree in manufacturing. In order to stay connected with the best and most efficient business practices, Mr. Oliveira received OSHA Hazard Recognition Training, safety training for operators of rough terrain forklifts and is a licensed notary. He has used these certifications and throughout his 13 years in the business.

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Lars Fournais

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Fournais, Lars 1773862Title: Chief Executive Officer (Former)

Company: Saint-Gobain Distribution Denmark A/S

Location: Risskov, Denmark

Recognized for nearly 30 years of invaluable contributions, Mr. Fournais has provided incomparable services to multiple companies throughout the years. Presently, he sits on several boards providing advisement and counseling. Stibo Systems, Port of Aarhus, Jorton A/S, AGF Fodblold and Danske Invest are just some of the companies he is involved in. Mr. Fournais launched his career in 1981, as a product manager for The Northern Feather Group. From there, he rose through the ranks until reaching high-level and executive positions. In 2014, he left Saint-Gobain Distribution Denmark A/S where had been the chairman. Prior to that position, he had served as the CEO of Brødrene Dahl a/s.

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Chris P. Hudson

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Title: Team Principal

Company: Chimo Holdings

Location: Sheffield United Kingdom

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Marco Stolze

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Marco Stolze 1822974Title: Director

Company: MS-Sales

Location: De Lier, Netherlands

Marco Stolze has 27 years of overall experience, with six years as the director of commercial sales, advising and webshop sales for MS-Sales. On a daily basis, he is responsible for handling sales, as well as marketing, new business development, operations, leadership, negotiations and export purchasing, as well as international sales, agribusiness, account management, consulting, and customer service. MS Sales was founded by Mr. Stolze from his drive to the purchase and sales of floriculture products. Through his years of experience in the flower and plant trade, he is now has a better match between supply and demand. In five years, Mr. Stolze plans to grow his business globally. Read the rest of this entry »

Tessa M. Szwagierczak

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Tessa SzwagierczakTitle: Sole Practitioner

Company: Tessa Szwagierczak Professional Corporation

Location: Red Deer, Alberta, Canada

Tessa M. Szwagierczak heads a leading accounting practice which offers a wide range of services from payroll to corporate tax preparation solutions, and serves as a one-stop-shop for all of her clients’ financial needs. There, she manages a base of more than 450 clients, and adeptly addresses all of their accounting need, including bookkeeping, corporate reporting, payroll and tax preparation for both individuals and corporations. Read the rest of this entry »

Valerie Hayotte

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Valerie Hayotte 1798130Title: Sales Director

Company: ORACLE

Location: Garches, France

Inspired by her father, who was involved in sales, Valerie Hayotte made the decision to pursue a career in the field. Today, Ms. Hayotte has 18 years of experience in IT business in various positions, from sales to management. She joined Oracle in April 2007 as a sales executive and worked her way up to sales senior manager. In 2013, she assumed her current role.

Ms. Hayotte is recognized throughout the company for her sales and change management skills and team leadership abilities. Her position calls for her to encourage high levels of performance and innovation, maintain involvement in excellence programs and quality management, and lead a sales team comprised of 13 employees in the “Oracle Best of Breed Services” organization. Ms. Hayotte takes great pride in her work and always ensures she delivers high-quality customer service. Read the rest of this entry »

Tracey Caville

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Tracey Caville 1621979Title: Strategic Accounts Executive

Company: Swish Maintenance Limited

Location: Ontario, Canada

Tracey Caville started her career in accounting, but found that she had a knack for sales. She joined Swish Maintenance Limited, a sanitation and maintenance company, in 1992 to fill a temporary accounting position and quickly became a permanent member of its staff. A passionate professional who earned the honor of Top Sales Person of the Year in 2012 and 2013, Ms. Caville is an invaluable asset to the company. She worked her way up the ranks and had her current role created for her in 2012. As the strategic accounts executive, she is responsible for overseeing all large corporate clients in the organization, handling the company’s largest accounts that make up $12 million of the $100 million within the organization, and filtering down information and/or any issues that need to be dealt with to various account managers across various provinces. Ms. Caville is a people person who enjoys meeting and helping others by providing them with solutions. She prides herself on providing her clients with the highest quality services and always makes herself available to them. Her dedication to her clients has been rewarded through their loyalty. Ms. Caville continues to work with clients she acquired when she was first promoted to a sales position. An overachiever who gets great satisfaction out of doing her job well, Ms. Caville plans to continue providing her services to her clients, as well as expand nationally across Canada in the near future.

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Dr. Jodi Adamson

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Jodi Adamson 168929Title: Staff Pharmacist

Company: Kmart Pharmacy

Location: Prattville, AL, United States

Dr. Jodi F. Adamson is a 15-year veteran of the pharmaceutical industry and has been working at Kmart Pharmacy for the past 13. As a pharmacist, Dr. Adamson fills and dispenses prescriptions, counsels customers, and provides them with the highest quality customer service. She gets great satisfaction out of her work and prides herself on always meeting and exceeding the customers’ expectations.

A talented writer, Dr. Adamson taps into her creative side and develops beautifully written and structured poems. She has published work in numerous literary magazines, wrote “Steampunk Alchemy” in the “Dreams of Steam III Gadgets” anthology published by Kerlak Publishing in 2013, and has two short stories featured in the anthology “It was a Dark and Stormy Night,” by Joyce A. Norman. Dr. Adamson also penned the “The Ten Commandments For Pharmacists” in 2010, which is illustrated by Stacey Hopson and can be purchased at the Xlibris bookstore website. Dr. Adamson’s other work, including Gadgets and numerous anthologies can be purchased on Amazon and various online bookstores.

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Kieran Connole

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LogoTitle: Director

Company: ANJ Construction Ltd.

Location: London, United Kingdom

Influenced by his father, Kieran Connole made the decision to pursue a career in carpentry. He realized he had a knack for the field and has honed his skills in construction and carpentry for the past 33 years. Mr. Connole is a creative problem solver who draws on his strong skill set and strategic thinking abilities to provide clients of ANJ Construction Ltd. with the highest quality products and services.

As the director of the full-service construction company, which specializes in a range of disciplines from stone masonry to landscape design, Mr. Connole is responsible for informing and consulting with clients, attending meetings, training apprentices, and networking for new business. Mr. Connole joined ANJ Construction in January 2009, and has introduced new processes and standardized operations in order to make the company run more efficiently and effectively. Read the rest of this entry »

Judith Hynes

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Judith Hynes 1619241Title: President & Chief Executive Officer

Company: Hynes Accounting Inc.

Location: Ontario, Canada

Judith M. R. Hynes is a customer service expert who has garnered 38 years of professional experience. Serving as the president and CEO of Hynes Accounting Inc. for the past 24 years, Ms. Hynes prides herself on providing customers with the highest quality accounting and bookkeeping services.

She helps her clients prepare for audits and is always present when her clients receive government and accountant audits. Ms. Hynes also hires employees and trains others on accounting software. For her exceptional work, she earned the Mayor’s Recognition on Canada Day. Read the rest of this entry »

Dr. Pat Hartwell

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Title: Principal Associate

Company: pH Acid Test Training

Location: Berkshire, United Kingdom

Ms. Hartwell set up her own company after teaching numerous academic and professional courses, including those to facilitate the attainment of MBAs, the DMS and first degrees, at higher education institutions. She is much in demand at conferences with a reputation for amusing and thought provoking presentations. She has designed and delivered training programs for clients such as NATO Deputy Secretary Generals, the ICC, Eurojust, the OSCE, EPO, Fedex and Hay Consulting Group. In total, she has gained almost 40 years of experience in the field of education and training. Read the rest of this entry »